Approximate delivery prices:
On rare occasions packages from Spain may be chosen at random to be inspected by UK Customs or border authorities from other EU countries and International authorities. In such cases deliveries may be delayed by 1 - 2 working days. Dehesa de Cantillana cannot accept responsibility for sub standard re-packaging carried out by third parties nor for delay resulting from routine inspection from governmental bodies. In all cases we will endeavour to inform customers in advance of any delay.
Return policies
To offer you the best quality is our big compromise. But if it still fails to meet your expectations, we will exchange it for another, or it will be refunded in full.
Products ordered may be returned in the following cases:
• If the packaging is damaged. In this case, refuse to accept it when it is delivered.
• If the ham is not in good condition, or in any way fails to meet your expectations. In either of these cases contact us in info@dehesadecantillana.es indicating:
• Your order number
• Which product(s) you wish to return, and the reason
• What you would like us to do: exchange the product for another, or credit you for the amount of your purchase.
Once we have received your message we will give you instructions on how to return the product. Dehesa de Cantillana will pay for shipping costs in the case of returns. The product must be returned in its original packaging no more than 14 days after the delivery date.
Returning hams or “paletas” having too much fat (special terms apply):
Usually about 40% of the total weight of an Iberian shoulder, and 50% of a ham, can be consumed. That is, 60% of the weight of a shoulder (50% in a ham) consists of bone, hoof, outer rind and excess fat (fat that is not eaten).
We try to ensure that all the pieces we ship have the appropriate amount of fat for best taste. However, if when you start slicing your shoulder or ham you think it has too much fat, do not continue. Pack it together with all the waste and we will pick it up and exchange it for another one or give you a full refund.
We cannot accept returns for excess fat if the weight of the piece returned (including the weight of the waste) is less than 75% of the weight of the original piece. In other words, if a shoulder weighed 4 kg and you return less than 3 kg, we cannot accept the return.
Note: We endeavour to describe our products as accurately as possible and perception of our goods depends on the individual, such is the nature of our products.
On rare occasions packages from Spain may be chosen at random to be inspected by UK Customs or border authorities from other EU countries and International authorities. In such cases deliveries may be delayed by 1 - 2 working days. Dehesa de Cantillana cannot accept responsibility for sub standard re-packaging carried out by third parties nor for delay resulting from routine inspection from governmental bodies. In all cases we will endeavour to inform customers in advance of any delay.
Return policies
To offer you the best quality is our big compromise. But if it still fails to meet your expectations, we will exchange it for another, or it will be refunded in full.
Products ordered may be returned in the following cases:
• If the packaging is damaged. In this case, refuse to accept it when it is delivered.
• If the ham is not in good condition, or in any way fails to meet your expectations. In either of these cases contact us in info@dehesadecantillana.es indicating:
• Your order number
• Which product(s) you wish to return, and the reason
• What you would like us to do: exchange the product for another, or credit you for the amount of your purchase.
Once we have received your message we will give you instructions on how to return the product. Dehesa de Cantillana will pay for shipping costs in the case of returns. The product must be returned in its original packaging no more than 14 days after the delivery date.
Returning hams or “paletas” having too much fat (special terms apply):
Usually about 40% of the total weight of an Iberian shoulder, and 50% of a ham, can be consumed. That is, 60% of the weight of a shoulder (50% in a ham) consists of bone, hoof, outer rind and excess fat (fat that is not eaten).
We try to ensure that all the pieces we ship have the appropriate amount of fat for best taste. However, if when you start slicing your shoulder or ham you think it has too much fat, do not continue. Pack it together with all the waste and we will pick it up and exchange it for another one or give you a full refund.
We cannot accept returns for excess fat if the weight of the piece returned (including the weight of the waste) is less than 75% of the weight of the original piece. In other words, if a shoulder weighed 4 kg and you return less than 3 kg, we cannot accept the return.
Note: We endeavour to describe our products as accurately as possible and perception of our goods depends on the individual, such is the nature of our products.